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Hero realms campaign deck9/16/2023 You will receive an email from us when your order is fulfilled with your tracking number. We reserve the right to do so and do so at our own expense. On occasion we will deem it necessary to add signature confirmation and additional insurance on a package. Any issues are to be handled between you and the shipping carrier or delivery service. POSTAL TRACKINGĪll our packages have tracking included, once it is marked as delivered at your address we have completed our obligation as you have received the package. A lot can happen through out the world that can impede and disrupt delivery of the mail. Once the carrier has picked up your order, all shipping times are estimated. SHIPPING TIMEĭelivery speed after we drop your package into the mail system is the responsibility of the mail carrier. If we do ship by another method than what was selected it's because we believe the package will get to you faster and in a more secure manner. We will do our best to always select the shipping class that you have chosen, occasionally changes will need to be made and we will reach out if there is an issue we can't resolve. Please keep this in mind when anticipating delivery dates. We ship on Monday - Saturday matching the post offices own days of operation, so orders made around the weekend may take longer as Sunday is not a business day. It is the responsibility of the publisher to replace the missing or defective piece.Please be aware that it can take up to one business day of handling time before your package will enter the mail system. Once you receive your order and begin using it, and you believe there are missing components please contact the publisher of the product. If you’ve done all of this and you still have not received your refund yet, please contact us at parts There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. We don’t guarantee that we will receive your returned item. If you are shipping an item for return over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Shipping details for exchanges will be provided after you contact us. Shipping costs paid on the initial order are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. To complete your return or exchange, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. We only offer exchanges on damaged orders. If your order arrives damaged you may be eligible for an exchange. Please do not ship a return or exchange until you’ve received a reply from us. To return or exchange your product please contact us at and details will be provided for the return or exchange. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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